I am a Service Designer with a strong passion to create seamless experiences that meet societal expectations. To do this successfully, I use data to power moments of recognition and efficiency and I push for internal tools and processes that build a strong foundation for external experiences. I provide businesses with an understanding of changing societal needs, positioning them for competitive and sustainable growth so when they deliver a service they know it’s needed, will be impactful, and can adapt with the wants of the user.
Spotify | Capital One | Anthem | Verizon | Fjord | Accenture | UVA Architecture | Design Thinking Certification
Adobe Creative Suite • Figma • Sketch • AutoCad • Rhino • Photography • Drawing • Graphic Design • Design Facilitation • Workshop Creation • User Interviewing • User Research • Journey Map • Service Blueprint • Business Strategy • Comparative Analysis • Storytelling
katharineagraham@gmail.com